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Workflow Test Sequence Hangs

Symptom​

When running the Workflow Test on a machine that is joined to a domain, the test hangs at the step "Starting sequence <sequence>."

Cause​

The Test Services service must run under the same user account as the Instrument service. If they are running under different accounts, the Workflow Test cannot start a sequence.

note

The user account may be a domain account or, for a workstation not joined to a domain, a local Windows user account.

Resolution​

Update the Test Services service to run under the same user as the Instrument service:

  1. Verify the user account under which the Instrument service is running.
  2. Log in as a Windows domain user who has local administrative privileges.
  3. Go to Control Panel > All Control Panel Items > Administrative Tools and double-click Services.
  4. Right-click Agilent Test Services Service and select Properties.
  5. Click the Log On tab, select This account, and enter the login credentials of the user used for the Instrument Service. Click OK.
  6. The Services window confirms that the account has been granted the Log On As A Service right. Click OK.
  7. Click OK to acknowledge the message: "The new logon name will not take effect until you stop and restart the service."
  8. Restart the Agilent Test Services Service.
  9. Log in using the same user account specified in the Log On tab of the Agilent Test Services Service Properties window.