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Results Not Passed

The main purpose of Test Services is to verify that OpenLab software operates as expected — results should always produce a status of Passed. In rare cases, the report may show Failed or Not Available, which indicates an administrator action may be needed.

Failed report status​

Test Services can show a Failed report status for various reasons, including (but not limited to):

  • Corrupted OpenLab CDS files
  • A Windows Update was installed that is incompatible with OpenLab CDS

To mitigate these issues:

  • Run the software verification tool preinstalled with OpenLab CDS to verify that neither OpenLab CDS nor Test Services was modified incorrectly.
  • Run OpenLab CDS on the machine: launch the OpenLab Control Panel, launch an instrument, and try to perform a run. This highlights whether there are issues with CDS.
  • On rare occasions, a Windows Update may break .NET Framework compatibility. If you identify a problematic Windows Update, consider rolling it back.
caution

Uninstalling a Windows Update may have security or other implications. Before uninstalling, make sure you understand the implications and the effect on the system. Perform a system restore checkpoint and verify that you have options to restore the system to its prior state.

Connectivity Test failed​

A Failed status for the Connectivity Test appears when at least one component is not connected:

  • If executed against an AIC, Workstation, or Workstation Plus — at least one instrument is not connected.
  • If executed against a Client — at least one AIC in the system is not pingable from the Client.

Report status Not Available​

This status is more common than Failed and does not necessarily indicate a problem with OpenLab CDS. If it occurs regularly, verify that OpenLab CDS operations are not impaired.

Not Available appears when:

  • The test was not run to completion (for example, due to a service restart).
  • The test run was aborted.

Test Services projects and instruments​

The Test Services Project is created during the first execution of any test. During the Workflow Test, the project is configured with additional parameters and the required Test Services instrument is created. If either is deleted or modified, Test Services will recreate them automatically on the next run.