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View the Test Services logs

Find and open the Test Services log files when you need to troubleshoot a test or a Central Management problem. This page is for the administrator working on the machine where Test Services runs. Test Services writes a single main log on the local machine, plus a separate Central Management log on the machine where Central Management runs (Server, Workstation, or Workstation Plus).

Prerequisites

  • You must have administrator access to the machine where Test Services is installed.
  • You need to be able to view hidden folders in Windows. (ProgramData is a hidden folder.)

Open the main log file​

The main log records the operations performed by Test Services and all of its tests. Each test tags its entries with the test name, so you can tell events from different tests apart.

  1. Open Windows File Explorer.

  2. Go to the log folder:

    C:\ProgramData\Agilent\LogFiles

  3. Open TestServices.log in a text viewer.

    The entries are listed in time order, each tagged with the name of the test that produced it.

tip

To find a single test's entries, search the file for that test's name. To find problems, search for the Error severity tag.

Open the Central Management log file​

Central Management runs on the Server, Workstation, and Workstation Plus machine types and coordinates scheduling, notifications, and parameters across the deployment. Its log is on the machine where Central Management is installed.

  1. Open the log folder on the Central Management machine:

    C:\ProgramData\Agilent\LogFiles

  2. Open the file named TestServices_cm{timestamp}.log, where {timestamp} identifies the log instance.

    Use this log to troubleshoot scheduling, notifications, and other Central Management services.

note

When you upgrade from a version of QualA earlier than 3.4, the log path names change from QualA to Test Services. An upgrade that uses a custom install path creates a Test Services subfolder inside that path.

See also​